Crystal Cleaning Services INC (“Crystal Cleaning,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, forms, phone calls, and text messages.

This Privacy Policy explains how we collect, use, and protect your information when you visit crystalcleaningma.com or communicate with our team.

1. Information We Collect

We may collect the following information:

• Full name
• Phone number
• Email address
• Home address or service address
• Information related to the cleaning services you request
• Communication preferences
• Any information you submit through forms, phone calls, or text messages

2. How We Use Your Information

We use your information to:

• Respond to inquiries
• Schedule estimates and appointments
• Provide customer support
• Send appointment reminders and service-related updates
• Send text messages related to your request or scheduled service
• Improve our website and customer experience
• Comply with legal and regulatory requirements

3. SMS Communications

If you provide your phone number and consent to receive text messages from Crystal Cleaning Services INC, you may receive SMS communications from us regarding:

• Estimate scheduling
• Appointment confirmations
• Appointment reminders
• Service updates
• Customer support follow-up

Message frequency may vary. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to any message.
For help, reply HELP or contact us directly at (857) 294-8580.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Our messaging number is: (857) 837-3387

4. How We Share Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted service providers who help us operate our business, such as scheduling, communication, or website service providers, and only for legitimate business purposes.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of data transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices

You may contact us at any time to:

• Request access to your personal information
• Update or correct your information
• Ask us to delete your information when applicable
• Opt out of future communications

To make any of these requests, please contact us using the information below.

7. Cookies and Website Usage

Our website may use basic cookies or analytics tools to improve user experience, understand website traffic, and optimize our services.

You can adjust your browser settings to refuse cookies if you prefer.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Crystal Cleaning Services INC
Website: https://crystalcleaningma.com
Customer Service Phone: (857) 294-8580
SMS Number: (857) 837-3387